Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To start a return, you can contact us at hello@equil.co.nz . Please note that returns will need to be sent to the following address: PO Box 764, Kerikeri, 0245

You can always contact us for any return question at hello@equil.co.nz 

Opened products

You can return a product you've opened and started taking. We'd rather you actually tried it than sent back a sealed tin because you got cold feet. Return postage is at your cost — send it to PO Box 764, Kerikeri 0245, and email us at hello@equil.co.nz first so we know it's coming.

Restocking fees

We don't charge them.

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We'll let you know once your return has arrived and process the refund straight away. Banks being banks, allow a few days for it to land. If it's been more than 5 business days since we approved your return, email us at hello@equil.co.nz and we'll chase it.